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FAQs

Q:
How quickly will my order be delivered?
A:
Within hours or next day on all standard orders large or small. Even for bespoke orders, we can invariably meet the same timescales once final approval has been received.
Q:
On a bespoke order, do I get to see what the products will look like beforehand?
A:
Of course. We provide PDF proofs in colour which you approve before the order is completed and delivered. Wet or digital proofs supplied if required.
Q:
What are the different sizes of envelope available?
A:
There is a whole range of standard international sizes, listed on this website, which will meet most commercial requirements. However, we provide bespoke sizes and envelope designs as well: just consider the dimensions of the materials the envelopes are going to contain, and add about 5mm to the length and width for ease of insertion and extraction.
Q:
Can I have a window in the reverse of my envelope?
A:
Certainly, but you have to be very careful with regard to its position, as side seams, flaps and other elements of the envelopes construction can interfere with the gluing of the window patch.
Q:
How quickly can you turn around my 'panic' job?
A:
From new artwork, our 'personal best' is to have a job on the press just 18 minutes from receipt of artwork file! And if that sounds fast, a reprint can be on the press literally within five minutes.
Q:
What screen values work best for which stock?
A:
For uncoated envelopes a screen value of 133 works best. For coated envelopes a screen value of 200 is best.
Q:
I know I need to allow in my design for 'grip', where the press takes the envelope and pulls it through. How much do I allow and where?
A:
With a four colour job, for the envelope to be picked up by the press a space of 10mm needs to be excluded from the design along the leading edge of the envelope (the edge along which the flap runs). This is referred to as the grip. If your design requires full bleed (four colour on any stock or any number on coated stock) it will need to be printed onto a flat sheet which is then made up into an envelope. However, on two colour jobs up to C5 we can bleed all four edges and need no grip.
Q:
Do you supply plain envelopes?
A:
We can supply plain envelopes from our ranges of envelopes from stock.